Consumer rights and complaints
Recommended resources for:
- making a complaint to Consumer Affairs Victoria
- consumer guaranties and warranties
- refunds, repairs and replacements
- online shopping
- telephone, internet and energy service providers
Make a complaint
Information about complaints that Consumer Affairs Victoria can assist with.
Guarantees, warranties and refunds
Information about consumer rights and guarantees when buying goods and services.
Refunds and returns
Information explaining when stores or sellers must legally provide refunds or returns for purchased goods and services.
Information explaining your rights when shopping online for goods or services.
Mobile phone providers – unfair contract terms
Information about how Consumer Affairs Victoria regulates phone contracts to make sure they are fair. It includes examples of unfair contract terms.