Rental tips - getting urgent repairs done
In Victoria, your landlord has a legal responsibility to make sure your rental property is maintained and kept in good repair.
This means, if you have something that needs to be repaired urgently, for example a blocked toilet, your landlord must respond immediately and complete repairs promptly.
Some examples of urgent repairs include:
- a burst water service
- a failure or breakdown of any essential service or appliance provided by a landlord or agent for water, hot water, cooking, heating or laundering
- a serious roof leak.
Anything not on this list is considered a non-urgent repair and is handled differently. For information on non-urgent repairs go to Consumer Affair Victoria.
Call your emergency contact number straight away
If your landlord doesn't respond immediately
If you’ve tried to contact your landlord or real estate agent and they haven't responded you can organise the repair work yourself up to a cost of $1,800.
To get the cost of the repairs reimbursed by your landlord:
- keep all receipts and invoices to get reimbursed
- send your landlord a Notice to Landlord form describing the repairs and how much they cost with a copy of the receipt
- your landlord must reimburse you within 14 days.
Urgent repairs ordered by VCAT
You can apply to the Victorian Civil and Administrative Tribunal (VCAT) for an order requiring the landlord to carry out an urgent repair if:
- you can’t afford to pay for those repairs yourself; or
- the repairs cost more than $1800; or
- the landlord is refusing to reimburse you if you carry out the repairs yourself.
To apply to VCAT, visit the Apply Online page on the VCAT website
Need more help with urgent repairs? Contact the Tenants Union of Victoria for free advice on (03) 9416 2577
Find out more about your renting rights on Everyday-Law
This information relates to laws in Victoria, Australia.