The app for Christmas shoppers who need a refund and more

The festive season brings tinsel, Christmas songs on repeat at every retail store and spending on gifts and goodies like no other time of the year.

According to the Australian Securities and Investments Commission’s MoneySmart website, Victorians spend an average of $562 on Christmas presents.

On top of this is the customary Boxing Day sales rush, which sees bargain-hunting shoppers flock to retail outlets across the state.

With sale signs in every shop window it is important that consumers have easy access to important information about their rights under the Australian consumer law when it comes to returns and refunds.

We often see signs stating ‘No Refunds’ or conditions on sale items placing short timeframes on returns. This often leaves shoppers unsure of what rights they have if something they buy ends up being faulty and requires a fix or exchange

Under Australian consumer law, products and services bought from an Australian business are automatically covered by consumer guarantees regardless of any other warranty.

If you find a problem with a product or service that does not meet a consumer guarantee, the store or seller may have to provide a ‘remedy’, such as:

  • a refund
  • repairs
  • a replacement
  • compensation.

Short of carrying around a copy of Australian consumer law, shoppers need a tool that gives them quick and easy to understand information about their rights in the palm of their hand.

Enter the ACCC Shopper smartphone app.

The Australian-first app was originally developed by Consumer Affairs Victoria as the MyShopRights app and launched on Boxing Day of 2010, enabling shoppers to quickly access tips about their rights around common issues, like refunds on faulty products and returns of gifts.

It also provided a way to store pictures of receipts, set gift voucher expiry dates and warranty reminders.

The app quickly became a shopper’s best friends and has been shared with the Australian Competition and Consumer Commission (ACCC), taking the initiative to the national stage. The app has been further developed to include a Q&A section with common shopping questions and ability to write complaint letters or emails to businesses.

Wherever they are in Australia, shoppers will have easy access to key information about their rights and consumer guarantees by downloading the ACCC Shopper smartphone app here.

For more information on your consumer rights visit the Products and services section on Consumer Affairs Victoria’s website.

This page was last updated on December 14, 2017