Consumer rights and complaints

Information about complaints that Consumer Affairs Victoria can assist with.

Information explaining when stores or sellers must legally provide refunds or returns for purchased goods and services.

Information about how Consumer Affairs Victoria regulates phone contracts to make sure they are fair. It includes examples of unfair contract terms.

A factsheet about what to do if your electricity or gas bill is higher than expected. Includes information about payment plans, hardship programs, making a complaint and getting help from the Energy and Water Ombudsman Victoria.