Consumer rights and complaints

Woman looking at something she bought online in Victoria
Woman looking at something she bought online in Victoria

Recommended resources for:

  • making a complaint to Consumer Affairs Victoria
  • consumer guaranties and warranties
  • refunds, repairs and replacements
  • online shopping
  • telephone, internet and energy service providers
  • scams
  • VCAT.

Recommended resources

Want to speak to someone about a consumer issue?
Consumer Affairs Victoria: 1300 558 181
Consumer Action Law Centre: (03) 9629 6300 or 1800 466 477 (advice line)

This information relates to laws in Victoria
This page was last updated on June 21, 2016