Consumer rights and complaints


Recommended resources for:
- making a complaint to Consumer Affairs Victoria
- consumer guaranties and warranties
- refunds, repairs and replacements
- online shopping
- telephone, internet and energy service providers
- scams
- VCAT.
Recommended resources
Want to speak to someone about a
consumer issue?
Consumer Affairs Victoria: 1300 558 181
Consumer Action Law Centre: (03) 9629 6300 or 1800 466 477 (advice line)
This information relates to laws in Victoria
This page was last updated on June 21, 2016