Ombudsmen and dispute resolution services
Have a dispute about a product or service you've received?
This list of Ombudsmen and dispute resolution services investigate and help to resolve a range of disputes. But you will usually need to show that you have tried to sort out the problem yourself first.
Find the right Ombudsmen or complaint service for your issue
Consumer and business
Energy and water
Financial products and services - including insurance
Telephone and internet services
Consumer Affairs Victoria
Provides information to help consumers and businesses resolve common problems with the purchase of goods and services in Victoria. Can also help with renting, accommodation, buying and selling a home, scams, product safety and other issues.
Victorian Small Business Commission
Resolves commercial disputes for small and medium businesses. Investigates complaints regarding unfair market practices.
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Disability Services Commissioner
Helps people with complaints about a disability service or service provider.
Office of the Public Advocate
Provides information and advice about the rights of people with a disability as well as about advocacy, guardianship, powers of attorney, and consent to medical and dental treatment.
Victorian Equal Opportunity and Human Rights Commission
Receives, investigates and helps to resolve complaints about discrimination, including sexual harassment and racial and religious vilification.
Fair Work Ombudsman
Gives people information and advice about workplace rights and obligations and helps them sort out employment-related disputes.
Energy and Water Ombudsman (Victoria)
Investigates and resolves disputes between Victorian electricity, gas and water customers and their company.
Financial Ombudsman Service Australia
Independently resolves disputes between consumers – including some small businesses – and member financial services providers. They can handle disputes in a range of areas including: credit, insurance, investments, payment systems, deposits, life insurance and trustee services.
Investigates complaints from the public about Victorian government departments, statutory authorities and local government.
Health Complaints Commissioner
Helps people with complaints against health service providers.
Victorian Legal Services Board + Commissioner
Receives, investigates and helps to resolve complaints against lawyers and disputes between lawyers and clients.
Office of the Victorian Information Commissioner
Investigates complaints about breaches of privacy by Victorian government agencies and local councils.
Public Transport Ombudsman
Deals with complaints about Victorian public transport.
Independent Broad-based Anti-Corruption Commission (IBAC)
Investigates Victoria Police misconduct and corruption.
Telecommunications Industry Ombudsman
Independent dispute resolution services for residential and small business consumers of telephone or internet services.
This information relates to laws in Victoria, Australia.